Shipping & Returns

Delivery

The artwork will be shipped to you from The Netherlands within 2-3 business days after order is placed and payment is received. The artwork will be carefully packed to ensure it is not damaged during transportation. We use the trusted couriers that have wide international network (DHL, UPS or similar). All packages have tracking number that you receive once package is sent to be able to trace it. The delivery costs depend on weight/dimensions of artwork and destination and will be calculated at checkout.

All prices on this website include VAT. For customers outside the European Union, 21% VAT will be deducted from the order at check out. Please, note that in this case both the shipping address and the invoice address must be outside of the European Union. For deliveries outside the European Union, customs duties or import VAT may be applicable. Please, consult your local Customs for the rates on art objects.

If you want to cancel your order prior shipment, please contact us by email or website contact form as soon as possible.


Returns

All pieces of art look much better in real life than they do online but if for some reason you are not satisfied with your purchase you can return it within 14 days of receiving it. The artwork must be in its original condition.

What you should do:
1. Contact us by email or contact form to initiate the return process.
2. Pack the artwork in its original package; ensure it is safe and secure to avoid possible damage.
3. Send it back by reliable courier and with a tracking number to:

PM Time Art.com
by Joy Decor International B.V.
Postbus 3008
2260 DA Leidschendam
Netherlands

4. Send us the shipment tracking number by email.

We process reimbursements (excluding shipping costs and customs fees, if any) within 10 working days after the returned package is received by us.